• Depending on the foot-traffic your rug receives, rotate the rug at least once a year for an even and balanced wear
• Do not expose your rug to direct sunlight. Use appropriate curtains and draperies
• Vacuum your rug with a gentle setting regularly. Do not use rotating brush (beater) attachment
• Roll up your rug in plastic sheet for storage and transport, and use mothballs where necessary
• All stains and spillages are to be spot cleaned only. Do not wash or wet the entire rug
• Act immediately to clean all liquid spillages without delay. Scoop up solids first if any
• Do not use salt to absorb liquid spillages. Use paper towel instead for blotting (not rubbing) both sides of your rug
• When using carpet stain removers, make sure the product does not contain peroxide or bleach, and test before use
• Mild household detergents such as dishwashing liquids can also be used by dabbing with a sponge on the remaining stain after blotting initially. However, do not soak the area and use suds only. Reblot afterwards with paper towel and apply plain warm water by dabbing to remove any detergent residue. After this, reblot the area again to remove moisture and ensure free air circulation around the spot to dry
• For professional overall cleaning, make sure to contact a rug cleaning specialist

At Furniture Castle, we’re committed to ensuring a smooth and timely delivery experience for every customer. Please review the information below regarding product availability and shipping timelines.

In-Stock Items :Products marked as in stock will typically be dispatched within 3-5 business days of order confirmation. You will receive tracking details once your order is shipped.

Out-of-Stock or Backordered Items: If an item is temporarily unavailable or on backorder, our team will contact you promptly to confirm availability and share an estimated delivery timeline. Please note that delivery times may vary depending on the product and supply conditions.

Shipping Information

• Shipping costs shown at checkout are estimates and may vary based on your delivery location and product dimensions.
• If there is a difference between the
  estimated and actual shipping cost, the final shipping charge will be billed separately.
• For larger or oversized items, we recommend contacting us directly with your delivery address to receive an accurate shipping quote before placing the order.

We're here to assist you at every step—from order placement to final delivery—ensuring a reliable and transparent shopping experience.

At Furniture Castle, your family’s safety is our top priority. Unsecured furniture can tip over and cause serious injuries, especially to young children. To help prevent accidents:

• anchor furniture securely to a wall or floor.
• heavier items in lower drawers or on bottom shelves.
• on furniture not specifically designed to hold them.
• only one drawer at a time to prevent tipping.
• climb, sit, or hang on drawers, doors, or shelves.

For more safety information, visit www.productsafety.gov.au.