Shipping, Delivery, and Installation

Shipping and Delivery

1. For delivery, we use third-party shipping services and charges would be as per the norms of the assigned company. We don’t impose any additional charges.
2. The delivery charge would vary depending on the size and dimensions of the product. So, the delivery charge would be directly proportional to the size of the decor item or furniture that you have chosen for yourself.
3. We promise a tentative delivery period of 5-7 days from the date of order placement and confirmation. The exact timeframe would depend upon the area that you reside in.
4. In the case of customised furniture, the lead time is 60-120 days. Once the manufacturing process is complete, it will be delivered to you within 5-7 days. Due to unforeseeable circumstances such as COVID-19, delivery time may be affected.
5. Our support and delivery teams will be in touch with you for a hassle-free delivery.
6. In absence of a service lift, our delivery partner shall only make the delivery to the ground floor of your apartment. Extra charges are applicable per floor on delivery to the customer’s floor (on request) in such cases.
7. Extra charges may be applicable for a weekend or time-specific delivery by third-party logistics.

Installation

1. Depending on the product, it may or may not require installation assistance upon delivery. Certain items require no assembly and can be used as-is. For this, please check the item details. Wherever we assist with assembly, the carpenter visits will be scheduled.
2. If the delivery condition is pre-assembled, no installation is required. The product comes fully assembled and ready to use.
3. In the case of products that come under the category of Expert Assembly, expert assistance is required, for which Furniture Castle will provide an installer to carry out proper installation and assembly.
4. In the case of products that come under Basic assembly/DIY, the product requires minimal installation/assembly, which can be carried out by the customer using simple tools. Here, no expert assistance is required but roper assembly instructions would be provided.
5. We also offer interior designing services to help you style your newly designed furniture in a perfect manner at an economic rate.

Terms and Conditions apply. To know more about this service, get in touch with our customer support.

Disclaimer

1. The accessories showcased in the image are just to give an idea about the setup. These are not a part of the product unless specified.
2. In the case of solid wood-based furniture, the wood grain might slightly vary from product to product.
3. Intricate design or hand-paint might have a slight variation between the 3D picture and the actual product.
4. Because of different screen settings and resolutions, there might be a minute difference in fabric colour and wood finish between the website images and the actual product.

Returns & Refunds

1. We follow a strict return or exchange policy. Once the delivery is made, you can check and revert to us within 2 business days in case of any defect. Once that time frame is crossed, no request for a refund or exchange will be accepted.
2. Your request will be processed only once we check and confirm the said defect from our end.
3. We offer returns or exchanges only in case of a visible defect. We don’t follow a change of mind policy.
4. At Furniture Castle, we follow honest pricing and therefore are open to price matching. But the products under comparison should be identical in terms of looks, design, and quality of the material used.
5. We offer a 12-months warranty on furniture structures depending on the product. But this doesn’t cover any damages caused by misuse or mishandling.
6. If you select to return the item, kindly make sure that the product is ready and packed in its original condition.
7. Customised orders will not be cancelled under any circumstances.
8. Any costs associated with the return of goods for the purpose of a warranty claim shall be the responsibility of the Customer.

Order Cancellations: If you cancel an order after the goods have been dispatched, the cancellation will be handled according to our standard terms and conditions.

Eligibility for Returns: We accept returns only for goods that were supplied incorrectly. Returned items must be in their original condition, including all packaging, parts, accessories, and manuals.

Return Process: To initiate a return, email us at info@furniturecastle.com.au.

• Follow the instructions provided by our staff to ensure a smooth return process.
• It's the customer's responsibility to return items safely. We are not liable for any items lost during transit.
• Non-Returnable Items: Custom-made or pre-ordered items cannot be cancelled, returned, or exchanged due to a change of mind.

Shipping Costs: If you purchased your product during a shipping promotion, the standard delivery cost (which would have applied without the promotion) will be deducted from your refund, along with the return delivery cost.

Out of Stock and Order Processing

In the rare event that a product is unavailable, we reserve the right to cancel your order before it is dispatched. If this happens, we will notify you via email as soon as possible. You can then choose between receiving store credit for future purchases or a refund for the value of the unavailable item.

We also reserve the right to decline your order if we are unable to obtain payment authorization, suspect fraudulent activity, or if you do not meet the eligibility criteria outlined in our Terms and Conditions. Additionally, we may refuse service or order processing at our discretion.