Shipping, Delivery, and Installation

Shipping & Delivery

At Furniture Castle, we are committed to delivering your products safely and promptly through reliable third-party logistics partners. Delivery charges are determined by the shipping company based on the size and weight of your selected items—no additional fees are levied by us.

Estimated Delivery Timeline:

Standard Items: Delivery is typically completed within 5–7 business days from the date of order confirmation. Actual timelines may vary depending on your location.
Customised Orders: For custom furniture, the lead time is approximately 60–120 days for manufacturing. Once completed, the product will be shipped within 5–7 days.

Please note that exceptional circumstances such as public health restrictions (e.g. COVID-19) or regional logistics challenges may impact delivery timelines.

Important Delivery Conditions:

In buildings without a service lift, delivery will be made only to the ground floor. Delivery to higher floors may be arranged on request, subject to additional charges per floor.
Additional fees may also apply for weekend deliveries or time-specific delivery requests, as governed by third-party logistics providers.
Our support and logistics teams will remain in touch with you to ensure a seamless delivery experience.

Installation & Assembly

Our products are designed with convenience in mind. Depending on the nature of the item, installation requirements may vary. Here’s what you can expect:

Installation Categories:

Pre-Assembled Products: No installation required. The product comes fully assembled and ready for use.
Expert Assembly Required: These items will be installed by our skilled technicians. A carpenter visit will be arranged at your convenience.
Basic Assembly/DIY: These products require minimal setup, which can be done using basic tools. Step-by-step assembly instructions will be provided.

We also offer interior design consultation services to help you beautifully incorporate your new furniture into your space—all at competitive rates.

Safety Guidelines

Your safety is our top priority. Please follow these important safety measures:

Always anchor furniture securely to a wall or floor to prevent tipping.
Store heavier items on lower shelves or drawers.
Never place TVs on furniture not designed to support them.
Open only one drawer at a time to avoid instability.
Keep children from climbing, sitting, or hanging on furniture.

For more information on furniture safety, visit www.productsafety.gov.au.

Returns & Refunds

At Furniture Castle, we follow a clear and transparent return policy to ensure customer satisfaction while maintaining quality assurance.

Return Eligibility:

Returns or exchanges are accepted only in cases of visible manufacturing defects.
Please report any issues within 3 business days of delivery.
Returns due to a change of mind are not accepted.

Return Conditions:

Items must be returned in their original packaging with all parts, manuals, and accessories intact.
We reserve the right to reject return requests that do not meet these conditions.
Customers are responsible for return shipping and must ensure safe transit. We are not liable for items lost during return shipping.

Non-Returnable Items:

Custom-made and pre-ordered items are non-returnable and non-refundable.
Cancellations of customised orders are not permitted under any circumstances.

Shipping Cost Deductions:

If your order was placed during a free-shipping promotion, the standard delivery cost (normally applicable) and the return shipping cost will be deducted from your refund.

Initiating a Return:
To begin the return process, please email us at info@furniturecastle.com.au. Our team will guide you through the next steps.

Order Cancellations & Processing

If your order is cancelled before dispatch, we will issue a refund or store credit.
If cancelled after dispatch, standard return and refund terms will apply.
We reserve the right to cancel or decline orders due to payment issues, suspected fraud, or eligibility concerns.

Disclaimer

Product images may include accessories shown for display purposes only; these are not included unless specifically mentioned.
Due to the natural variations in solid wood, grains and textures may vary slightly from item to item.
Handcrafted and painted items may exhibit minor deviations from the product images.
Colour differences may occur due to lighting, photography, or your device's screen settings.