Shipping, Delivery, and Installation

Shipping & Delivery

At Furniture Castle, we are committed to delivering your products safely and promptly through reliable third-party logistics partners. Delivery charges are determined by the shipping company based on the size and weight of your selected items—no additional fees are levied by us.

Estimated Delivery Timeline:

  • Standard Items: Delivery is typically completed within 3-7 business days from the date of order confirmation. Actual timelines may vary depending on your location.
  • Customised Orders: For custom furniture, the lead time is approximately 6-8 weeks for manufacturing. Once completed, the product will be shipped within 3–7 days.

Please note that exceptional circumstances such as public health restrictions (e.g. COVID-19) or regional logistics challenges may impact delivery timelines.

Important Delivery Conditions:

  • In buildings without a service lift, delivery will be made only to the ground floor. Delivery to higher floors may be arranged on request, subject to additional charges per floor.
  • Additional fees may also apply for weekend deliveries or time-specific delivery requests, as governed by third-party logistics providers.
  • Our support and logistics teams will remain in touch with you to ensure a seamless delivery experience.

Installation & Assembly

Our products are designed with convenience in mind. Depending on the nature of the item, installation requirements may vary. Here’s what you can expect:

Installation Categories:

  • Pre-Assembled Products: No installation required. The product comes fully assembled and ready for use.
  • Expert Assembly Required: These items will be installed by our skilled technicians. A carpenter visit will be arranged at your convenience.
  • Basic Assembly/DIY: These products require minimal setup, which can be done using basic tools. Step-by-step assembly instructions will be provided.

We also offer interior design consultation services to help you beautifully incorporate your new furniture into your space-all at competitive rates.

Safety Guidelines

Your safety is our top priority. Please follow these important safety measures:

  • Always anchor furniture securely to a wall or floor to prevent tipping.
  • Store heavier items on lower shelves or drawers.
  • Never place TVs on furniture not designed to support them.
  • Open only one drawer at a time to avoid instability.
  • Keep children from climbing, sitting, or hanging on furniture.

For more information on furniture safety, visit www.productsafety.gov.au.

Returns & Refunds

At Furniture Castle, we follow a clear and transparent return policy to ensure customer satisfaction while maintaining quality assurance.

Return Eligibility:

  • Returns or exchanges are accepted only in cases of visible manufacturing defects.
  • Please report any issues within 2 business days of delivery.
  • Returns due to a change of mind are not accepted.

Return Conditions:

  • Items must be returned in their original packaging with all parts, manuals, and accessories intact.
  • We reserve the right to reject return requests that do not meet these conditions.
  • Customers are responsible for return shipping and must ensure safe transit. We are not liable for items lost during return shipping.

Non-Returnable Items:

  • Custom-made and pre-ordered items are non-returnable and non-refundable.
  • Cancellations of customised orders are not permitted under any circumstances.

Shipping Cost Deductions:

  • If your order was placed during a free-shipping promotion, the standard delivery cost (normally applicable) and the return shipping cost will be deducted from your refund.

Initiating a Return:
To begin the return process, please email us at info@furniturecastle.com.au. Our team will guide you through the next steps.

Order Cancellations & Processing

  • If your order is cancelled before dispatch, we will issue a refund or store credit.
  • If cancelled after dispatch, standard return and refund terms will apply.
  • We reserve the right to cancel or decline orders due to payment issues, suspected fraud, or eligibility concerns.

Disclaimer

  • Product images may include accessories shown for display purposes only; these are not included unless specifically mentioned.
  • Due to the natural variations in solid wood, grains and textures may vary slightly from item to item.
  • Handcrafted and painted items may exhibit minor deviations from the product images.
  • Colour differences may occur due to lighting, photography, or your device's screen settings.