Terms & Conditions

Payment and Charges
  • Customised Orders will be processed and confirmed only once 50% of the order value including GST has been paid.
  • The quoted prices are subject to changes due to reasons that are beyond our control like a general price hike in the required materials, all the customers would be notified in case of such change before the delivery.
  • All orders are to be finalised and payments are to be made in full before the delivery of the order.
  • In case you cancel the order after the placement, a cancellation or restocking fee of 20% would be charged.
  • An Interest of 10 % will be charged in case of late payment.
  • The prices are excluding GST and the freight charges will be applied.
  • We will charge for the storage of goods if they are not collected within 2 weeks after the notification of arrival.
      Placing an Order
      • Customised products contain a lead time of usually between 60-120 days and are subject to change in case of unforeseen circumstances.
      • Please check the dimensions of your entrance/door to your premise before the purchase so that there is no problem in getting the product inside at the time of delivery. In such a situation, we will not be able to accept return or cancellation requests.
      • Certain items require no assembly and can be used as-is. For this, please check the item details. Wherever we assist with assembly, the carpenter visits will be scheduled.
      • Furniture Castle reserves the right to at any time alter the specification in respect of the Goods without giving notice to the Customer, in the interest of continual improvement. An alternation does not entitle the Customer to return Products, cancel an Order or otherwise avoid its obligations and liabilities pursuant to these Terms and Conditions.
        • A Standard Delivery is a 1-person kerbside delivery service, ground floor, front door during weekdays only. Does not include delivery upstairs or lift.
        • For heavy and bulky items, the driver may need assistance.
        • A Two Man delivery includes a driver and an assistant and Includes placement of items inside home/office in room of choice, drivers will go upstairs and lift as long as it is safe and accessible.
        • We will deliver your Goods to your property. On occasion we will be able to deliver into the room of your choice, but we cannot accept any liability for damages within the property.
        • Deliveries will be made to the address nominated by the Customer on the order form. If the Customer requests delivery of the goods to a third party, that third party must accept the goods for an on behalf of the Customer.
        • The Customer shall, at its own expense, provide all necessary labour and equipment to off load the goods on arrival at the nominated place of delivery.
          Understanding Your Product
          • Accessories shown in the photograph are meant for representation purposes only and are not part of the actual product.
          • Furniture products having intricate and hand-painted details have been meticulously created by skilled craftsmen, following in the footsteps of several generations of accomplished artisans. Each piece of such Furniture is, thus, unique, and there is a possibility of slight differences between the picture and the actual product.
          • All weights and dimensions mentioned are approximate.
          • We do our best to ensure that all product colours are displayed accurately, but it is best to be aware that colours do have a tendency to vary on different displays and screens, as well as well or dimly lit interiors.
          • The variation of colour from screen to screen is not a fault or error. If you do wish to return your item based on this variance, it will be classified as a change of mind at the expense of the customer. 
            • Fabric batches may vary in colour and texture.
            • Whilst we guarantee to make all your order from the same batch, we cannot guarantee that subsequent orders will match your original order.
            • We cannot accept any responsibility for fading or discolouration, due to exposure to direct or indirect sunlight. Sunlight affects different fabrics in different ways, but sunlight, whether direct or indirect, will nevertheless always affect fabric colour.
            • We cannot accept any responsibility for fading or discolouration, due to exposure or contact with any chemicals sprayed nearby or applied directly. Please also note that there are certain aerosol sprays, most particularly odour neutralisers and nicotine neutralisers that contain certain chemicals that can react with fabric dyes (the cans should warn against spraying close to upholstery without first covering it).
            • We recommend that you dry clean sofa covers.
            • We cannot accept any responsibility for mould, mould damage or mildew due to exposure to water, condensation, liquids, or a humid environment.
              • All Furniture Castle products (excluding marble and natural stone products) have a 12-month structural warranty from the time when the product/s was purchased. Our 12-month warranty offers peace of mind against manufacturing damage, defects in materials, or workmanship on all products purchased. Furniture Castle will work with you to find a solution that you are happy with in accordance with consumer law.
              • 2 Years Warranty On Product Base for customised furniture only (Conditions Apply)

                If your product/s arrives or displays signs of damage or fault within the 12-month warranty period, please email:  info@furniturecastle.com.au and provide:

                • Your order / invoice number
                • A detailed description of the damage or fault
                • Proof of purchase (i.e., invoice or purchase receipt)
                • Clear photos showing the damage or fault

                         This warranty does not cover:

                • Marble and natural stone products
                • Natural veins, patterns and character features in Veneer and natural materials.
                • Normal wear and tear of the product
                • Damage from abnormal use or abuse
                • Damage from placing the product in inappropriate locations 
                • Direct sunlight, moisture, and discoloration.
                • Heat ring stains, water, and moisture damage.
                • Damage to packaging only
                • Damage resulting from improper maintenance
                • Modified goods
                • Minor chips or superficial blemishes
                • Insignificant variations in dimensions, colour, natural grain, or finish (as between a received product and an advertised product).

                On Returns

                • If you select to return the item, kindly make sure that the product is ready and packed in its original condition.
                • Customised orders will not be cancelled under any circumstances.
                • Any costs associated with the return of goods for the purpose of a warranty claim shall be the responsibility of the Customer.
                  • Furniture Castle’s delivery arrangements to your home have been designed to ensure a zero-damage and hassle-free experience. So, please contact us immediately if you receive a damaged or defective product.
                  • You can bring such damages to the notice of delivery personnel immediately at the time of delivery or report a complaint at customer care at info@furniturecastle.com.au & defect will be assessed in 72 hours, and a solution will be provided.
                  • If in the opinion of Furniture Castle, the product is broken, it may be returned/replaced, or any other corrective measure may be taken as deemed appropriate by Furniture Castle, to address the issue.
                  • Any missing parts required in the assembly of the product should be immediately notified to the Customer Support team so that they can be delivered to you as soon as possible.
                  • For any questions or clarifications relating to the product, feel free to contact our Customer Support.