Delivery & Pickup Information

Furniture Castle – Delivery & Pickup Information

Thank you for shopping with Furniture Castle. We are committed to ensuring your delivery and pickup experience is smooth, transparent, and meets your expectations. Please read the following information carefully before placing your order.

Flat Rate Delivery – Large Furniture Shipping

We offer a flat-rate freight service to most destinations across Australia, leveraging our network of trusted third-party logistics partners.

Key Points:

• Delivery costs are based on location, product size, and access conditions.
• Shipping estimates are provided prior to checkout, and freight charges are invoiced separately if needed.
• If your delivery involves rural/remote areas, multiple stairs, lift-only access, or restricted truck entry, an additional fee may apply. We’ll contact you if this is the case.
• Deliveries are conducted Monday to Friday only. We do not deliver on weekends or public holidays.
• We do not deliver to PO Boxes.

Local Pickup – Click & Collect

Customers are welcome to collect their purchases from our showroom via our Click & Collect service.

Pickup Address:
5/2 Infinity Drive, Truganina VIC 3029
Call: 1300 115 121 or (03) 9018 9013

Please notify us in advance of your intended pickup date so we can have your order ready and accessible. We'd love to welcome you in person and invite you to explore our full range while you’re here!

Estimated Delivery Timeframes*

Delivery times are indicative only. Delays can occur due to stock availability, courier routes, or external circumstances. Contact us for specific queries.

Homewares & Small Items

Region	Estimated Time
Melbourne Metro	2–5 business days
Victoria (Regional)	2–7 business days
Interstate (Australia)	3–7 business days
Overseas	14–21 business days

Furniture & Bulky Items

Region	Estimated Time (After Dispatch)
Melbourne Metro	Same day or 1–2 business days
Victoria (Regional)	1–7 business days
Interstate	3–10 business days
Overseas	Contact us for quote

COVID-19 Delivery Update

We continue to operate and dispatch orders. However, should a government-mandated closure or courier disruption occur, we may experience extended lead times. You will be informed if your delivery is impacted.

Shipping of Furniture, Paintings & Mirrors

For large or delicate items, please contact us with:

• Product name
• Delivery suburb and postcode

 Email: info@furniturecastle.com.au
 Phone: 1300 115 121 or (03) 9018 9013

We’ll arrange quotes from our logistics partners. We do not charge any margin or commission on freight – our aim is to make delivery simple and affordable.

Small Items Under 20kg – Domestic & International

• Australia-Wide: Tracked delivery is available. A tracking number will be provided once dispatched.
• International Orders: Sent via Australia Post. For urgent shipping, please contact us directly.

Mirror Deliveries – Fragile Freight

If you require mirror delivery:

• We recommend using Pack & Send for professional fragile freight packaging and insurance.
• We also offer an affordable custom crate option for $25, which includes:
• Bubble wrap
• Open timber crate built in-house for transit support.

Note: Mirrors are shipped at the customer’s risk. We take all reasonable precautions to protect the item in transit.

Need Help?

Our team is here to assist with any delivery, freight quote, or collection query.

info@furniturecastle.com.au
1300 115 121 or (03) 9018 9013
Mon–Fri: 9:00 AM – 5:30 PM AEST