FAQ's
Do you offer payment plans?
Yes, we accept Afterpay, Humm, ZipPay, ZipMoney, and PayPal for flexible payment options.
Can I return or cancel my order?
Returns are accepted only if a product is supplied incorrectly. Custom and pre-ordered items are not eligible for cancellation or return. Cancelled orders may incur a 20% restocking fee.
Can I customise my furniture?
Yes, selected items can be customised. Custom orders require a 50% deposit and have a lead time of 60–120 days. These orders are final and cannot be cancelled or returned.
How much do you charge for shipping?
We use third-party shipping services and charges would be as per the norms of the assigned company. The delivery charge would vary depending on the size and dimensions of the product which means that the delivery charge would be directly proportional to the size of the decor item or furniture that you have bought.
Do you offer a warranty on your furniture?
We offer a 12 months warranty on all our furniture structures. But we don’t cover any damages caused by misuse or mishandling under our warranty.
What is your expected delivery time?
We promise a tentative delivery period of 5-10 days from the date of order placement and confirmation for Australian products. The exact timeframe would depend upon the area that you reside in.
In addition to this, the lead time for customised furniture is 60-120 days and are subject to change in case of unforeseen circumstances.
Are your products manufactured in Australia?
Yes, some of our products are manufactured in Australia. However, we also undertake our production work in our manufacturing unit in India.
Are there any special care instructions for your products?
In order to ensure that all our products stand beautifully through the course of the years, we recommend you follow our special care instructions. Click here to read through the care and instructions.
How do I initiate a return or warranty claim?
Email info@furniturecastle.com.au with your invoice, details of the issue, and photos. We’ll guide you through the return or claim process.
What if the item I ordered is out of stock?
In the rare event an item becomes unavailable, we will notify you promptly and offer a full refund or store credit.
What if my item is damaged on delivery?
Please report any damage within 72 hours by emailing info@furniturecastle.com.au with your order number and photos. We’ll assess the issue and offer a suitable resolution.
Do you deliver Australia-wide?
Yes, we deliver most products across Australia. Delivery times and costs vary by location. We do not deliver to PO Boxes or outside of Australia.
Do colours and finishes match website images?
We do our best to show accurate colours, but variations may occur due to lighting and screen differences. Such variations are not considered faults.
How can I track my order?
Once dispatched, you will receive a tracking email. You can also contact our support team with your order number for updates.
Do you offer delivery and assembly?
Yes, we offer Australia-wide delivery and assembly services. Standard delivery includes ground floor drop-off. Two-person delivery with room placement is available upon request for an extra charge.
